Migrating from ClickSoftware to Salesforce Field Service: A Developer’s View

Having worked hands-on with ClickSoftware 8.x, migrating to Salesforce Field Service (SFS) is not a lift-and-shift exercise—it’s a fundamental re-architecture. ClickSoftware was extremely powerful, but that power lived in deeply customized rules, policies, and extensions that tightly controlled scheduling and dispatching. With Click 8.x reaching end-of-life (around 2023–2024), developers are forced to confront technical debt […]